About The Sebel Canberra Civic
The Sebel Canberra is ideally located with easy access to the Civic CBD, offering guests proximity to Canberra’s top business, retail, and entertainment areas. Our apartment-style rooms provide spacious, comfortable living spaces where guests can unwind and feel at home. We are committed to providing an exceptional guest experience in a modern, dynamic environment.

Position Overview
We are seeking a passionate and motivated Assistant Front Office Manager to join our team. In this role, you will ensure an outstanding guest experience while demonstrating professional leadership and fostering a positive team environment. You will work closely with colleagues to embody our core values of Passion, Accountability, Integrity, and Respect.

Core Responsibilities:

• Meet service delivery standards and proficiently use Opera, MICROS, and other relevant software.
• Support team members during high-activity periods to ensure a consistent guest experience.
• Report maintenance issues, follow security protocols, and operate equipment as per guidelines.
• Contribute to continuous improvement and actively participate in performance appraisals.
• Assist with upselling initiatives and encourage guests to upgrade their accommodations.

Guest Experience:

• Exceed guest expectations and set the standard for exceptional service.
• Resolve guest issues quickly and escalate as needed, staying informed about competitors.

Key Competencies:

• Excellent communication, analytical, planning, teamwork, and resilience skills.
• Ability to build strong relationships and demonstrate empathy toward colleagues and guests.

Training and Development:

• Support the development of team members through training and multi-skilling.
• Contribute to departmental recognition programs and overall team growth.

Workplace Health & Safety:

• Adhere to safety guidelines and promote environmental practices in the workplace.

Qualifications & Experience:

• Proven experience in hospitality management with leadership skills.
• Strong communication, multitasking, and organizational abilities.

Why Join Us?
At The Sebel Canberra, we value teamwork and believe in providing a supportive environment for both personal and professional growth. If you’re passionate about delivering exceptional service and have a strong leadership mindset, we’d love to hear from you. Join us and be part of a team that strives to make every guest's stay a memorable experience.

The Sebel Canberra Civic is an Equal Opportunity Employer.