In 2022 Vista Hospitality Group opened two new hotels in Brisbane CBD. The first to open was voco™ Brisbane City Centre which offers 194 guest rooms, 11 meetings rooms, 2 F&B outlets, a Fitness Centre & Rooftop Pool. Soon to follow was the Hotel Indigo Brisbane City Centre with 212-rooms and the incredible new Izakaya Publico Restaurant and Bar 1603. 

The new hotels are managed and operated by Vista Hospitality Group a new business within the Australasian hospitality sector, that offers a suite of resources and operational advantages, uniquely tailored for owners and partners.

Vista Hospitality Group is a trusted partner to global hotel brands including voco, Hotel Indigo, The Sebel as well as managing their own brands including: Next Hotels, Ink Hotels, Sage Hotels and Country Comfort.

Reporting to the Cluster Night Manager, as the Assistant Night Manager, you will be responsible for ensuring the safety and security of our guests and provide support to the night team. You will provide guests with an experience that exceeds their expectations.

Position Requirements:

• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered.
• Coordinate and oversee the running of the hotel in the absence of Senior Management.
• Must have experience in overnights, rolling the system and reconciliation of reports / accounts.
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance.
• Responsible to maintain an updated record log for all cash and valuables in the safe keeping of the duty managers.
• Handle and resolve any guest concerns effectively with confidence and in a professional manner.
• Check rooms, making sure any special requests are carried out accordingly.
• Be levelheaded to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer.
• Provide support to all other departments as required.

You will possess:

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections.
• Professional verbal and written communication skills and an eye for detail.
• Impeccable grooming and presentation.
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work overnights from 11pm to 7am, including public holidays and weekends.
• Experience with a hotel property management system and Microsoft Excel.
• A current First Aid Certificate and RSA Qualification.

In return we offer:

• Career growth opportunities throughout the Vista Hospitality Group.
• Food & Beverage and Accommodation discounts across the Vista Hospitality Group.
• Fantastic International colleague accommodation discounts throughout IHG.
• A free Familiarisation Stay at the hotel after 6 months.
• A colleague Referral Incentive Program. 
• An EAP program and steadfast commitment to creating a positive staff culture.
• And many more perks of being part of the Vista and IHG network.

At Vista Hospitality we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the Vista Family , then we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.