Join Our Team as a Casual Guest Service Agent at The Sebel Canberra Campbell!

About Vista Hospitality Group

Are you passionate about hospitality and eager to make a real impact in the industry? Vista Hospitality Group, a trailblazer in the Australasian hospitality sector, is seeking enthusiastic individuals to join our team. Combining the strengths of Pro-Invest Group and Vista Hospitality Group, we offer a diverse portfolio of renowned brands, including VOCO, Sebel, Indigo, and our own innovative brands like Next, Ink, Sage, and Country Comfort. Our mission is to redefine hospitality through unparalleled service, dynamic operational excellence, and a commitment to our partners.

About The Sebel Canberra Campbell

Located in the heart of Canberra’s vibrant CBD, The Sebel Canberra Campbell offers guests unmatched access to the city’s bustling business, retail, and entertainment districts. Our spacious, apartment-style rooms provide a home-away-from-home experience, blending comfort with convenience.

Your Role

As a Guest Service Agent, you will be at the forefront of creating memorable experiences for our guests. This is more than just a job; it's an opportunity to be part of a dedicated team that embodies our core values of Passion, Accountability, Integrity, and Respect. We believe in empowering our team members to excel in various roles and deliver excellence across all aspects of our hotel operations.

Why You’ll Love This Role

• Dynamic Work Environment: Experience a role where no two days are the same, with responsibilities ranging from guest check-ins to upselling exclusive services.
• Professional Growth: Engage in ongoing training and development, enhancing your skills and advancing your career in the hospitality industry.
• Supportive Team: Join a collaborative team where your contributions are valued, and support is always available.
• Engaging Work: Be the face of our hotel, delivering exceptional service that makes a lasting impression on our guests.

Core Responsibilities

• Immaculate Presentation: Always present yourself professionally, embodying the essence of our brand.
• Seamless Service: Collaborate with all hotel departments to ensure a flawless guest experience.
• Guest Check-In: Utilize the Infor HMS system efficiently to check in guests and manage reservations.
• Flexibility: Assist colleagues during busy periods to maintain a consistent high standard of service.
• Adherence to Procedures: Follow strict procedures for cash handling, guest confidentiality, key control, and more.
• Upselling: Proactively promote services such as room upgrades and late checkouts to enhance the guest experience.
• Front Desk Management: Maintain an organized and welcoming front desk area.
• Training Participation: Attend regular training sessions to stay updated with industry best practices.
• Detail-Oriented: Ensure cleanliness and functionality of equipment and report any issues promptly.
• Guest Interaction: Create a positive and engaging experience for all guests, accommodating their needs with a friendly attitude.

What We’re Looking For

• Positive Attitude: Bring enthusiasm and a proactive approach to every task.
• Organizational Skills: Demonstrate an organized, systematic approach to managing multiple tasks.
• Energy and Creativity: Manage various responsibilities efficiently while contributing creative ideas to enhance guest satisfaction.
• Passion for Service: Exhibit a genuine passion for delivering outstanding hospitality and memorable experiences.

Our Offer to You

At The Sebel Canberra Campbell, we’re committed to nurturing your professional growth and ensuring a rewarding work experience. You’ll be part of a forward-thinking team in a vibrant setting, with ample opportunities for development and career progression.

Vista Hospitality Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seize the opportunity to elevate your career and be a part of something exceptional. Apply today!