Unlock Your Potential with voco Auckland!

Are you ready to make a mark in the vibrant world of hospitality? At voco Auckland, we offer a unique blend of upscale comfort and contemporary style, setting a new standard in Auckland's City Centre. As part of our dynamic team, you'll play a pivotal role in delivering exceptional experiences to our diverse guests.

About Us:

voco Auckland is a distinctive dual-brand property offering both the relaxed, upscale voco experience and the no-frills, select service of Holiday Inn Express. Situated at Cnr Wyndham and Albert Streets, Auckland City Centre, New Zealand, this innovative approach enables us to meet a wide array of guest needs with a commitment to authenticity and value-based service.

Role Overview:

We are seeking an enthusiastic and detail-oriented Duty Manager to join our team. This role requires a problem-solving genius who excels at creating and delivering outstanding customer experiences. You will work closely with the Front Office Manager and Hotel Manager to lead your team effectively, ensuring compliance, quality, and guest satisfaction while upholding our brand and company standards.

Key Responsibilities:

• Operational Excellence: Perform front office and food & beverage duties as required by operations.
• Supervision: Direct and oversee reservations, reception, food & beverage, conferences, maintenance, and housekeeping activities during your shift.
• Training & Development: Assist in training team members, setting high standards for service delivery and operational excellence.
• Administrative Tasks: Maintain attendance records and assist with the creation of rosters.
• Attention to Detail: Ensure adherence to processes to deliver a consistent guest experience.
• Communication: Provide clear and effective communication with both guests and team members.
• Customer Satisfaction: Review customer feedback and implement improvements to enhance service quality.
• Problem Solving: Collaborate with teams to address and resolve operational challenges.
• Health and Safety: Enforce health and safety protocols, lead emergency procedures, and manage evacuations.
• Alcohol Service: Oversee the service of alcohol in accordance with operational requirements.

What We’re Looking For:

• Experience: Minimum of 1 year in a similar role or capacity within a hotel environment. Food and Beverage experience is highly advantageous.
• Skills: Professional, personable, and equipped with strong judgment and decision-making abilities.
• Attitude: A proactive and can-do attitude, with a passion for training and developing your team.
• Qualifications: Hold or be able to obtain First Aid and Manager’s Certificates.
• Legal Requirements: Must meet the legal requirements to work in New Zealand.

What We Offer:

• Competitive Salary: Hourly rate between $29.66 and $31.61, with a minimum of 30 hours to a maximum of 55 hours per week.
• Career Growth: Opportunities for professional development and advancement within a well-established global brand.
• Dynamic Environment: Be part of a supportive and energetic team committed to excellence.
• Visa Support: Accredited Employer Work Visa sponsorship available for eligible candidates.

Why Join Us?

This is your chance to join a leading global brand with a strong commitment to delivering exceptional guest experiences. If you’re ready to elevate your career and be part of a dynamic team, we’d love to hear from you!

Apply Now and Become a Key Player at voco Auckland!

At Pro-Invest Hotels, we embrace diversity and inclusion, celebrating our values of Trust, Transparency, Integrity, and Commitment. Join us in making a difference in the world of hospitality!