Holiday Inn Express Macquarie Park is seeking a passionate and customer-focused Express Agent to join our team. As an Express Agent, you'll play a key role in delivering exceptional guest experiences, ensuring guests feel welcome, comfortable, and valued during their stay.

If you're a hospitality enthusiast with a flair for customer service, we'd love to hear from you!

Key Responsibilities:

• Guest Service Excellence:
  • Greet guests warmly at the front desk and over the phone.
  • Respond promptly to guest inquiries and resolve issues efficiently.
  • Assist guests with check-in/check-out procedures, ensuring a smooth and welcoming experience.
  • Recognize and provide special attention to IHG Rewards Club members and VIP guests.
• Revenue & Upselling:
  • Maximize room and food & beverage sales through upselling and cross-selling.
  • Maintain accurate cashiering and follow security protocols for financial transactions.
  • Help meet monthly targets for IHG Rewards Club enrolments and in-house revenue.
• Teamwork & Collaboration:
  • Work closely with other departments to ensure smooth hotel operations.
  • Participate in daily briefings, meetings, and training sessions.
  • Keep the workspace organized and prepared for guest service.
• Food & Beverage Service:
  • Assist with the preparation and service of food and beverages in the hotel’s Great Room.
  • Ensure food and beverage service is of high quality, following service standards.
• Safety & Compliance:
  • Adhere to hotel safety procedures, emergency protocols, and food safety regulations.
  • Assist in maintaining the hotel’s property security and safety measures.

Skills & Qualifications:

• Previous experience in hospitality or customer service is a plus, but not required.
• Excellent communication and interpersonal skills.
• A strong desire to provide outstanding customer service and resolve guest issues.
• Ability to work in a fast-paced environment with flexibility and enthusiasm.
• Ability to lift and assist with deliveries or luggage (up to 30kg).
• RSA Certification (desirable).

Why Work With Us?

• Career Growth: Opportunities for personal and professional development within IHG's global network.
• Competitive Pay & Benefits: Receive a competitive salary, employee discounts, and other benefits.
• Dynamic Work Environment: Work with a friendly and passionate team committed to making every guest's stay memorable.

Holiday Inn Express Macquarie Park is an Equal Opportunity Employer and embraces diversity in the workplace. We encourage applicants from all backgrounds to apply.