Experience the buzz as a Guest Service Agent at Sage Hotel James Street!

Step into a World of Hospitality Magic!

Are you ready to be the welcoming face that transforms ordinary stays into extraordinary experiences? Sage Hotel James Street is seeking an enthusiastic Guest Service Agent to join our vibrant team! Located in the heart of the iconic James Street precinct, our hotel is a blend of historic charm and modern luxury, offering guests a truly unforgettable experience.

Why Sage Hotel James Street?

Imagine being part of a place where every day brings new adventures, and every guest interaction is an opportunity to create magic. Our 93-room hotel, built around the historic Queens Arms, is celebrated for its unique design, locally inspired décor, and exceptional service. Surrounded by designer boutiques, trendy bars, and exquisite restaurants, we are at the center of Brisbane’s bustling culture!

Your Role:

As a Guest Service Agent, you won’t just be checking guests in—you’ll be crafting memorable moments and building lasting connections. Here’s what your exciting role will entail:

• Warm Welcomes: Greet every guest with a radiant smile and guide them to their rooms, ensuring their journey begins on a high note.
• Seamless Check-Ins: Make the check-in and check-out process smooth and delightful, leaving guests eager to return.
• Reservation Maestro: Handle incoming calls and reservations with finesse, creating a personal touch in every interaction.
• Personal Touch: Keep guest profiles updated, ensuring we celebrate their preferences and special requests.
• Problem Solver Extraordinaire: Address guest concerns with professionalism and confidence, turning challenges into opportunities for connection.
• Sparkling Spaces: Maintain our public areas, ensuring they shine as brightly as our service!

What You Bring:

• A Dazzling Personality: A warm, engaging smile that brightens any room and makes guests feel at home.
• Experience: Previous experience in hospitality is great; familiarity with Protel PMS is a bonus—but your passion is what truly counts!
• Service Passion: A genuine commitment to quality and a knack for creating unforgettable experiences.
• Flexibility & Resilience: Ability to multi-task and stay calm under pressure—every day is a new adventure!
• Excellent Communication Skills: Your verbal and written skills will help you connect with guests and team members alike.
• Tech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) to keep everything running smoothly.

Why Join Us?

At Sage Hotel James Street, you’ll become part of a lively community that celebrates creativity, individuality, and fun! Here’s what we offer:

• FREE Familiarization Stay: Enjoy a complimentary stay after 6 months to experience our hotel like a guest!
• Referral Rewards: Bring your friends into the fold and earn great incentives!
• Supportive Team Environment: Join a fantastic team with leaders who genuinely care about your success.
• Regular Celebrations: Enjoy team events, an Employee Assistance Program, and fabulous food & beverage discounts!

Are You Ready to Shine?

If you’re excited to create memorable experiences for our guests and thrive in a dynamic team, we want to hear from you!

Apply Now!

Thank you to all interested candidates. Only successful applicants will be contacted. We are an equal opportunities employer, dedicated to creating a safe, inclusive, and respectful environment for all.