About Sage Hotel James Street
Located in the vibrant James Street precinct, Sage Hotel James Street combines a historic charm with modern, stylish interiors. Our 93-room hotel is nestled around the historic Queens Arms and is surrounded by designer shops, bars, and restaurants. Celebrating the spirit of the neighborhood, we offer guests a locally inspired experience with thoughtfully sourced amenities.

Position Overview
As a Front Office Team Leader, you will play a key role in delivering outstanding guest experiences while leading and motivating our front office team. You will uphold the hotel's core values of Passion, Accountability, Integrity, and Respect, ensuring that each guest interaction reflects these principles.

Key Responsibilities

• Lead daily Front Office operations, ensuring smooth and efficient guest service
• Foster a collaborative environment and support team development through training and performance management
• Act as a Brand Ambassador, resolving guest complaints and assisting with VIP and special guest services
• Manage front desk operations, including reservations, check-in/out, cashiering, and monitoring VIP room allocations
• Coordinate with other departments to deliver a seamless experience for all guests

Skills & Requirements

• Previous experience in a similar role within a hotel environment
• Strong knowledge of Front Office operations, including reservation systems (Opera experience preferred)
• Exceptional communication and organizational skills
• Ability to lead, train, and develop a diverse team
• Commitment to high standards of guest service and presentation

Why Join Us?
Sage Hotel James Street offers an inclusive, supportive environment with opportunities for professional growth. If you’re passionate about hospitality and thrive in a dynamic environment, we’d love to hear from you!

To Apply
If this sounds like the opportunity for you, please submit your application including a cover letter and resume.