Are you ready to lead a vibrant, stylish, and unique hotel experience in the heart of Melbourne? At Hotel Indigo Melbourne on Flinders, we're looking for an energetic and dynamic Hotel Manager to take the reins and lead the daily operations of our exceptional hotel. This is your chance to make an impact by delivering top-tier service, engaging with guests, and managing a passionate team in one of the most exciting locations in the city!

Your Role:

As the Hotel Manager, you’ll oversee everything from guest services to financial performance. You’ll lead the day-to-day hotel operations, including housekeeping, food and beverage, and front desk services, all while ensuring exceptional guest experiences and maximizing profitability. You'll also drive a collaborative and positive work culture, while adhering to Hotel Indigo’s brand standards and local regulations.

Key Responsibilities:

• Leadership & People Management: Lead, motivate, and develop a talented team across all hotel departments. Oversee staffing, recruitment, training, performance management, and ensure your team is aligned with the hotel’s vision and goals.
• Guest Experience Excellence: Ensure that every guest enjoys an unforgettable stay by maintaining the highest service standards. Address guest feedback, manage complaints, and actively engage with guests to enhance their experience.
• Financial & Operational Performance: Assist in developing and monitoring budgets, control costs, and work closely with the Revenue and Finance teams to maximize profitability. Utilize financial insights to anticipate business needs and address operational challenges.
• Safety & Compliance: Ensure the hotel meets all regulatory and safety standards. Maintain a safe environment for both guests and team members, and champion workplace health and safety initiatives.
• Brand Ambassadorship: Bring the Hotel Indigo brand to life by infusing local culture and personality into every guest experience. Stay active in the community, build relationships with local businesses, and contribute to the hotel’s presence in the local market.

What We’re Looking For:

• Leadership Experience: You have a proven track record in hotel management with a minimum of 3 years in a senior management role, ideally within the hospitality industry.
• Guest-Focused: A passion for delivering outstanding service and creating memorable guest experiences is essential.
• Financial Acumen: Experience managing hotel budgets, forecasting, and optimizing revenue streams.
• Problem Solver: A proactive, solutions-oriented approach to managing challenges.
• Team Player: Strong communication skills and the ability to motivate and develop a diverse team.

Why You’ll Love It Here:

• Vibrant Location: Work in one of Melbourne’s most iconic hotels, situated in the heart of the city. With its modern design and boutique charm, Hotel Indigo is the perfect place to grow your career.
• Career Growth: With access to training and development, you'll have the opportunity to advance within a global hospitality network.
• Supportive Culture: Join a friendly and engaged team that values collaboration and innovative thinking.
• Competitive Benefits: Enjoy a great salary, benefits, and the satisfaction of working in a truly unique hotel.

If you’re a driven, results-oriented hotel leader with a passion for delivering outstanding service and fostering a positive, team-focused environment, we want to hear from you! Apply now and help us create unforgettable experiences for our guests at Hotel Indigo Melbourne on Flinders.