Sage Wollongong is recruiting for a talented & detail-oriented Night Auditor to join our Reception team. You will be responsible for auditing & administrating the Hotel's operating departments, whilst delivering exceptional hospitality & ensuring that our guests are welcomed and assisted throughout their stay. 

About the Hotel:

Sage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Bar and Five Islands Restaurant; we invite our guests to make the most of Wollongong.

About the Role:

Based at the Front Office, our Night Auditor is responsible for delivering exceptional hospitality, whilst ensuring the accurate administration of guest billing & reservations. You will be responsible for ensuring the smooth running of the front desk operations during the overnight period. 

Position Responsibilities:

• Night Shift from 11pm - 7am. Must be available to work on a rotating roster, weekends and public holidays.
• The accurate recording and breakdown of Room Tariffs / Packages on the PMS for all guests.
• Verifying & auditing payment records within the PMS & Credit Card Terminals
• Administrate guest billing & reservations enquiries smoothly & accurately
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Regular reporting of maintenance requirements and scheduling repairs at appropriate times to keep all areas looking and functioning optimally.

Skills & Experience:

• Experience in a Hotel reception environment, working with a property management system (ie: OPERA)
• Professional verbal and written communication skills and an eye for detail
• Impeccable grooming and presentation
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work a 24/7 roster, including public holidays and weekends.
• A current First Aid Certificate and RSA Qualification
• Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
• Experience in overnights and auditing seen as advantageous

In return we offer:

• Career growth opportunities throughout the Pro-invest Hotels.
• Food & Beverage and accommodation discounts across the Pro-invest Hotels
• An EAP program and steadfast commitment to creating a positive staff culture