What You’ll Do

• Greet and assist guests in person and over the phone, delivering warm and professional service

• Manage reservations, check-ins, check-outs, and financial transactions accurately

• Serve food and beverages, including alcoholic drinks, in line with RSA and brand standards

• Maximise revenue through upselling rooms, facilities, and F&B options

• Anticipate and resolve guest issues promptly to ensure a memorable stay

• Collaborate with other departments to create a smooth, guest-focused experience

• Maintain high standards of safety, security, and compliance

About You

• Previous hotel, hospitality, or customer service experience is an advantage

• Current Responsible Service of Alcohol (RSA) certification is required

• Friendly, confident, and professional communicator with problem-solving skills

• Calm under pressure with a proactive, can-do attitude

• Passionate about hospitality and creating great guest experiences

• Flexible to support both front office and food & beverage service

Why Join Us?

When you join Holiday Inn Express Macquarie Park, part of Pro-invest Hotels, you’ll enjoy:

• Training and career growth across a growing hotel portfolio

• A fun, supportive, and team-oriented workplace

• Global IHG employee benefits and rewards

• The opportunity to be part of a brand that values simplicity, personality, and genuine hospitality

If you’re enthusiastic about hospitality and want to make every stay smart and simple for our guests, we’d love to hear from you.

Apply now and become an Express Agent at Holiday Inn Express Macquarie Park.