We're Hiring!

Are you passionate about creating smooth and memorable guest experiences for group stays? Pro-invest Hotels is looking for a Groups Reservations Agent to join our dynamic team and play a key role in managing and coordinating group bookings with precision and care across multiple hotels. The role is based in Sydney at Kimpton Margot Hotel Sydney.

About the Role
As the Groups Reservations Agent, you’ll be responsible for overseeing day-to-day group reservations operations from quoting and contracting, to ensuring seamless arrivals. You’ll collaborate with sales, revenue, events, and finance teams to drive group booking conversions, manage attrition, and maintain exceptional service standards.

What You'll Be Doing

• Handle group enquiries, send quotes, and manage group blocks across multiple hotels and brands in line with revenue goals
• Issue contracts, confirmations, and invoices accurately and promptly
• Coordinate pre-arrival activities including rooming lists, payments, and group resumes
• Maintain up-to-date and accurate records in the reservation system
• Liaise with stakeholders to resolve any issues or changes to group bookings
• Ensure compliance with billing, payment, and security policies
• Support reporting and data entry related to group reservations
• Champion guest satisfaction by ensuring every detail of the group stay is well-managed

What We’re Looking For

• Experience in reservations or hotel operations, preferably with group bookings
• Strong organisational and communication skills
• Excellent attention to detail and accuracy
• Ability to work collaboratively across departments
• Familiarity with property management systems and booking platforms
• A proactive, guest-first attitude with a commitment to service excellence

Why Pro-invest Hotels?
At Kimpton, we blend luxury with personality and purpose. We offer a supportive, inclusive culture with opportunities for growth, creativity, and connection. Join us and bring your passion for hospitality to life.

Ready to Make an Impact?
Apply now to become part of a team where your work truly makes a difference.