About Us:
At Holiday Inn Express Brisbane Central, we are all about keeping things simple, smart, and hassle-free. Our service style, Mission Made Easy, focuses on being ready, engaging, and on it for every guest, every time. We are looking for a passionate and dedicated Night Manager to join our team and deliver memorable guest experiences while ensuring smooth overnight operations.

The Role:
As Night Manager, you will be responsible for overseeing hotel operations during the night, ensuring guest satisfaction, maintaining security, and performing financial auditing processes. You will also support the Finance and Hotel Management teams with daily revenue and expense audits while upholding IHG brand standards and local safety regulations.

Key Responsibilities:

• Manage hotel operations overnight, ensuring guest needs are promptly addressed.
• Conduct nightly audits of hotel revenue and expenses.
• Maintain hotel safety and emergency procedures.
• Monitor financial transactions, security of cash, credit, and inventory.
• Lead and support the night team, ensuring they are ready, engaging, and on top of guest needs.
• Assist in the training, coaching, and recognition of team members.
• Handle guest feedback and complaints with care and professionalism.
• Support the business by maintaining compliance with WHS, emergency procedures, and responsible business practices.

What We’re Looking For:

• Previous experience in Front Office, Night Audit, or Hotel Operations (Night Manager experience highly desirable).
• Strong leadership, communication, and guest service skills.
• Financial acumen and attention to detail.
• Knowledge of safety and emergency procedures.
• Ability to work independently overnight and make confident decisions.
• Passion for delivering exceptional guest service.

What We Offer

• Join a trusted global hotel brand, part of the IHG family.
• Opportunities for professional development and career growth.
• A fun, supportive team environment where your contributions are recognised.
• Staff discounts at hotels worldwide.

Ready to Make It Easy for Our Guests?
If you are proactive, people-focused, and ready to take the next step in your hotel career, we would love to hear from you!