About Pro-Invest Group: Pro-Invest Group is a leading global asset management and investment firm with a specialization in real estate, particularly in the development and repositioning of hotels across Australia and New Zealand. We partner with world-renowned hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-Invest Group, we are committed to fostering a culture based on our core values of Trust, Transparency, Integrity, and Commitment.

About Hotel Indigo: Hotel Indigo is a unique, storytelling hotel brand that celebrates individuality and the vibrant neighborhoods they inhabit. Each Hotel Indigo location is a reflection of the local culture, inspiring guests to explore, connect, and create unforgettable experiences. As part of the Hotel Indigo family, you’ll join a team that thrives on creativity, diversity, and local discovery.

Job Overview: We are seeking a passionate, enthusiastic, and customer-oriented Guest Service Agent to join our team at Hotel Indigo in Potts Point. As a Guest Service Agent, you will play a key role in delivering an exceptional guest experience that aligns with our values of Passion, Accountability, Integrity, and Respect. You’ll be responsible for making guests feel welcome, assisting with their needs, and ensuring they have an unforgettable stay.

Key Responsibilities:

• Financial Returns: Process payments and follow cash handling procedures. Promote upsell opportunities such as late checkout, room upgrades, and minibar items.
• Guest Experience: Provide a warm and welcoming arrival experience. Check in guests, manage guest requests, and maintain the front desk to high standards.
• Team Collaboration: Work alongside your colleagues to ensure smooth operations, assist during high-activity periods, and contribute creative ideas to enhance the guest experience.
• Knowledgeable Service: Stay informed about local attractions, events, and places to visit in Potts Point and Sydney to share with guests.
• Adhere to Company Policies: Ensure compliance with all operational procedures, including cash handling, guest confidentiality, and lost property. Participate in training and development opportunities.

Skills and Experience:

• Previous hotel or customer service experience is preferred.
• Familiarity with Infor PMS or similar Hotel Property Management Systems is a plus.
• Strong team player with excellent communication skills.
• Detail-oriented with superior customer service abilities.
• Ability to stay positive, energetic, and adaptable in a fast-paced environment.

What We Offer:

• A dynamic and inclusive work environment with opportunities for growth.
• The chance to be part of a globally recognized brand and innovative team.
• Competitive pay and benefits.

If you’re passionate about hospitality, customer service, and making meaningful connections with guests, we’d love to hear from you!

Pro-Invest Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.